Lord Woolf’s Access to Justice Reforms 1999 recommended that certain types of pre-hearings could take place by telephone. Helen Roberts (Operations Director of Kidatu) was instrumental in developing and launching the original telephone hearing service.
The benefits then were immediately obvious, and teleconferencing today continues to offer improved efficiency, reduced costs, and an effective way to reduce your carbon footprint. The Ministry of Justice is currently considering extending the use of conference calling to ease pressure on the courts, and further improve efficiency in the civil justice system.
Helen Roberts with Lord Woolf (1999)