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Contact Us 2017-03-28T16:45:25+00:00

Head Office and Registered Address:
Building 52, Wrest Park, Silsoe, Bedfordshire, MK45 4HS

Bank Details:
Barclays Bank Account Number 83952517
Sort Code 20-05-74

DX Address:
DX 153447 SHEFFORD

Company number: 7408129    |    VAT registration number: 105196728

Supplier Enquiries:
suppliers@kidatu.co.uk

We’re passionate about providing the best possible service for our customers, so we’re always interested in products and services
which may enhance that experience. Please send us an email – we promise to get back to you.

LET’S GET STARTED

We’re on hand to answer your questions – and we’ll respond to your query within an hour.

We look forward to hearing from you.

Support

The quickest and most effective way to get support during your conference call is by pressing *0 on your telephone keypad. This will alert the operator who will help you.

Outside of a conference call help and support is a free call away on 0800 279 4595, or you can email us at info@kidatu.co.uk.

If you’re new to conference calling you can click here for helpful advice.

Guides

Guide for first time users

Telephone Tips

Guide for Litigants in Person

Terms & Conditions

You can read our full Terms & Conditions here

Frequently asked questions

I am new to conferencing and I want to ensure that I get it right with my important clients. Can you help? 2017-01-03T14:58:31+00:00

Let us know and we will help you all the way to get you started. We will allocate you an experienced personal conference operator who will be present for all your early conferences. They will contact you before your conference, and be a keypad control away keeping a watchful eye, or even running your conferences for you if you wish.

We want you to enjoy all the benefits that audio conferencing can bring, and by building your trust, we hope to be working with you for many years to come – we build our business by helping you to build yours.

Do I have to make a booking? 2017-01-27T08:52:35+00:00

No. Kidatu Connect and Kidatu Freedom are reservationless services, allowing immediate, unrestricted access to your own meeting room, twenty four hours a day, 365 days a year, without the need to book.

Can I make a booking for one of these services?

Yes. Booking your conference will automatically increase its security as your passcode is valid only for the duration of your conference.

What do I do if I lose my connection during a call? 2017-01-26T12:07:22+00:00

If you are dialling in to our service, simply redial using the same number and passcode, and you’ll be placed back into the conference.

If an operator has called you, there are 3 ways in which we can get you reconnected quickly:-

  • Your operator will be automatically alerted to your disconnection and will dial out to you.
  • Your leader can ask your operator to reconnect you by dialling *0 on their telephone keypad.
  • You can ring 0203 005 8794 and ask to be reconnected.
How many participants can I have on my call? 2017-01-26T12:08:55+00:00

Our conference platform will allow simultaneous access to hundreds of participants, however very large groups are difficult to manage because people tend to talk over each other.

The Kidatu Event conference product, for audiences of over 20, utilises the expertise of trained operators to make your event run smoothly.

Call us to discuss your needs – we can advise on how to get your message across to your participants, make your conference call go smoothly, and give your participants the right impression and a great experience.

How can I ensure that only the participants I have invited join my conference? 2017-01-26T12:13:00+00:00

Here are some simple ways in which you can prevent unwanted intrusion into your conference:

  • Always keep your conference passcodes secure.
  • Change your passcodes regularly by phoning us for new numbers.
  • Only tell the times and dates of your conferences to those participants who you wish to attend.
  • You can lock your conference to prevent unwanted access.
  • Request a participant count (the number of parties on your conference) by asking the operator or using the control keys on your keypad.
  • Book an operator assisted call – Kidatu Callme. You supply the list of requested participants and they are called directly, with their identity being verified before they are placed into the conference.

Click here to book an operator-assisted conference call.

Can someone enter my conference without my knowledge? 2017-01-26T12:14:11+00:00
  • As standard, a short tone announces the arrival of each participant into a conference. This can be changed to record the name of each of your participants as they arrive, this name recording can be played into your conference as participants arrive, or leave.
  • If you are concerned that there may be an uninvited party in your call, you can request that the operator makes a check of all the participants on your conference. Simply dial *0 on your keypad for assistance.
  • You can lock your conference to prevent anyone else joining, by contacting the operator, or simply pressing the appropriate keypad control. See the user guides for the correct keypad control, and if you have asked for custom bespoke keypad controls we can supply a list of your chosen control keys.
I am used to specific keypad controls with my current conference provider, can I use the same controls with Kidatu? 2017-01-03T15:00:01+00:00

Yes. The Kidatu conferencing platform allows unlimited keypad control schemes, which means that we can customise the control pad to your specific requirements, user by user.

Can I brand my conferencing service? 2017-01-03T15:00:08+00:00

Yes. All of our automated announcements can be custom recorded for your company using your own company name and details.

We can allocate specific dial-in numbers for your sole use, and we can develop contact directories of parties to dial out to.

Can I get a written copy of my conference? 2017-01-26T16:13:51+00:00

Kidatu offers a transcription service, and we can supply you with a text copy of your conference in digital form or in hard copy.

Click here to read more about our transcription service.

I can hear background noise when I run a large conference. How can I reduce this? 2017-01-03T15:00:25+00:00

All participants can help to reduce the background noise on a call by muting their own line when they are not speaking. This can be achieved by pressing the appropriate keypad control on your telephone.

The Host of a Kidatu conferencing call (except Kidatu Freedom) also has control over all the incoming lines, and can mute the entire conference except themselves. This allows the Host to speak to the entire conference without interruption, but also reduces the background noise.

Can I get a list of people on my call? 2017-01-03T15:00:32+00:00

Yes. The Kidatu Meet and Greet service allows you to ask up to 10 questions of your guests. Each participant is answered by a trained operator who will ask your prepared questions, and a copy of all the replies will be emailed to you after the conference. To get a list of your guests, simply ask one question – the guest’s name.

Can I use your service if I am representing myself in a Telephone Hearing? 2017-01-26T16:15:08+00:00

Yes. Kidatu is approved by Her Majesty’s Courts and Tribunals Service to conduct Telephone Hearings. We accept bookings from people representing themselves as well as lawyers.

We charge a flat fee of £50 including vat to non-lawyer customers. This is paid in advance of the Hearing. Click here to make a booking.