Our History

Lord Woolf’s Access to Justice Reforms 1999 recommended that certain types of pre-hearings could take place by telephone. Helen Roberts (Operations Director of Kidatu) was instrumental in developing and launching the original telephone hearing service.

The benefits then were immediately obvious, and teleconferencing today continues to offer improved efficiency, reduced costs, and an effective way to reduce your carbon footprint. The Ministry of Justice is currently considering extending the use of conference calling to ease pressure on the courts, and further improve efficiency in the civil justice system.

Helen roberts with Lord woolf in 1999

Helen Roberts with Lord Woolf (1999)

Helen’s conference calling career in brief:

Why the name Kidatu?

In 2007 one of our Directors attended a Frost & Sullivan Executive MindXchange event in Prague.

The opening speaker began his session by telling the story of Kidatu in Southern Tanzania. The town lies at a junction of the Cape to Cairo railway line, the two halves of which were built in different widths – 67mm different to be exact! Because of this difference, all traffic must stop at Kidatu and passengers must transfer trains in order to continue their journey. The station at Kidatu enables this transfer, bridging the gap between the tracks.

Like our namesake, Kidatu bridges distance, enabling people to communicate and work seamlessly.

P.s. we see misspellings of our company name now and again: ‘Kitadu’, ‘Kitatu’, ‘Kidato’


Kidatu is proud to provide free conference calling to the staff of the East Anglian Air Ambulance

Yellow east anglian air ambulance landed on grass

Pro bono

Kidatu is committed to making its own contribution to our justice system and provides telephone hearings free of charge for pro bono work. To see if you qualify please complete the relevant details on the form:  Book a telephone hearing online.