What do I do if I lose my connection during a call?

If you are dialling in to our service, simply redial using the same number and passcode, and you’ll be placed back into the conference.

If an operator has called you, there are 3 ways in which we can get you reconnected quickly:-

• Your operator will be automatically alerted to your disconnection and will dial out to you.
• Your leader can ask your operator to reconnect you by dialling *0 on their telephone keypad.
• You can ring 0203 005 8794 and ask to be reconnected.